News for 'customer service'

Ready-to-eat foods fill qcom baskets amid LPG curbs

Ready-to-eat foods fill qcom baskets amid LPG curbs

Rediff.com6 Apr 2026

Quick commerce platforms are experiencing a significant increase in demand for ready-to-eat food items as urban households face disruptions in cooking gas supply and a temporary outflow of migrant domestic help.

What Oracle Layoffs Signal For Techies

What Oracle Layoffs Signal For Techies

Rediff.com2 Apr 2026

For engineers across the country, the Oracle job cuts served as a rude reminder of what the AI era has in store for the tech world.

All-Women Team Runs McDonald's Near Statue Of Unity

All-Women Team Runs McDonald's Near Statue Of Unity

Rediff.com6 Mar 2026

Inside the McDonald's outlet in Kevadia where women run the show.

RBI looks to ban sales incentive to bank staffers from third party

RBI looks to ban sales incentive to bank staffers from third party

Rediff.com12 Feb 2026

In a move aimed at curbing the mis-selling of financial products, the Reserve Bank of India (RBI) has proposed banning incentives paid to bank staffers by third parties such as insurance companies and mutual fund houses for selling their products and services. It has also proposed that banks must ensure their user interfaces do not deploy "dark patterns" to lure customers.

Atanu Chakraborty Reveals Reasons for His Resignation as HDFC Bank Chairman

Atanu Chakraborty Reveals Reasons for His Resignation as HDFC Bank Chairman

Rediff.com31 Mar 2026

Former HDFC Bank chairman Atanu Chakraborty cites misselling of AT-1 bonds and underperformance as key reasons for his resignation, dismissing personal differences as a major factor.

India-China border trade via Lipulekh Pass to resume after 6 yrs

India-China border trade via Lipulekh Pass to resume after 6 yrs

Rediff.com20 Mar 2026

Border trade between India and China through the Lipulekh Pass in Uttarakhand's Pithoragarh district is set to resume this year after a six-year hiatus due to the COVID-19 pandemic.

Bajaj Finserv targets a 22% profit CAGR, double customers in 5 years

Bajaj Finserv targets a 22% profit CAGR, double customers in 5 years

Rediff.com8 Dec 2025

Bajaj Finserv - the holding company of Bajaj group's financial services business - has laid out plans for the next five years. During this period, it is eyeing 18-22 per cent compound annual growth rate (CAGR) in net profit at Rs 21,000-24,000 crore on a consolidated basis.

Atanu Chakraborty Flags Governance Gaps at HDFC Bank

Atanu Chakraborty Flags Governance Gaps at HDFC Bank

Rediff.com31 Mar 2026

'My resignation is a larger governance and governance-plus kind of an issue, which the board of directors of the bank should be introspecting.'

Sunil Mittal set to step down as Airtel Africa chairman

Sunil Mittal set to step down as Airtel Africa chairman

Rediff.com26 Mar 2026

Sunil Bharti Mittal, 68, will retire as chairman of Airtel Africa in July after the conclusion of this year's annual general meeting (AGM), the board of the African arm of India's second-largest telecom service provider Bharti Airtel said in a statement to the exchanges on Wednesday.

India's EV market surges in FY26, driven by strong year-end push

India's EV market surges in FY26, driven by strong year-end push

Rediff.com2 Apr 2026

India's electric vehicle (EV) market experienced a significant surge in financial year 2025-26 (FY26), with e4W registrations nearly doubling and e2Ws growing by over 20%, propelled by expanding charging infrastructure, diverse model launches, and accessible financing.

Anthropic Study: AI Impact on Hiring of Younger Workers

Anthropic Study: AI Impact on Hiring of Younger Workers

Rediff.com6 Mar 2026

A new study by AI firm Anthropic reveals that while AI hasn't caused widespread unemployment, it has slowed hiring for younger workers in AI-exposed roles. The study also highlights the gap between AI's theoretical capabilities and actual deployment, and the ongoing conflict between Anthropic and the US government over AI weaponisation.

'As AI grows, legacy will compress': Noshir Kaka, McKinsey

'As AI grows, legacy will compress': Noshir Kaka, McKinsey

Rediff.com13 Mar 2026

'The reality is that every one of us will be pushed to learn and relearn faster than ever before. Some people will rise to that challenge. Some may not. But the opportunity itself is massive,' says Noshir Kaka, senior partner, McKinsey.

How Uttarakhand GST Officials Used Undercover Firms to Expose Tax Evasion

How Uttarakhand GST Officials Used Undercover Firms to Expose Tax Evasion

Rediff.com19 Mar 2026

Uttarakhand GST officials conducted an elaborate undercover operation, creating fake firms to expose a company evading over Rs 150 crore in taxes.

Fiat, NIS Sparta in customer service pact

Fiat, NIS Sparta in customer service pact

Rediff.com20 Oct 2003

Automaker Fiat India on Monday said it has tied up with NIS Sparta, a leading consulting and training organisation in customer relationship management, the latest in a series of steps taken to enhance customer service.

HDFC Bank CEO: 'We Requested Chakraborty To Spell Out The Issues'

HDFC Bank CEO: 'We Requested Chakraborty To Spell Out The Issues'

Rediff.com30 Mar 2026

'When there is such an elaborate and a strong process, one would have expected anyone to either place the issues so that they can be addressed or go to the regulator and probably tell them rather than creating a kind of uncertainty for the stakeholders.

IndiGo to face pressure from fuel price spike: Moody's

IndiGo to face pressure from fuel price spike: Moody's

Rediff.com17 Mar 2026

IndiGo airline will face near-term pressure on profitability from rising fuel prices following the escalation of conflict in West Asia, though it is likely to pass on higher costs to passengers over time because its ticket booking cycle is relatively short, according to a report by Moody's Ratings.

Skye Air Raises $9M to Fuel Hyperlocal Drone Delivery Growth

Skye Air Raises $9M to Fuel Hyperlocal Drone Delivery Growth

Rediff.com11 Mar 2026

Skye Air Mobility has raised USD 9 million in a Series B funding round to expand its hyperlocal drone delivery services across key metropolitan markets in India.

AI-Skilled Graduates Make Up 60% Of TCS Fresher Hiring

AI-Skilled Graduates Make Up 60% Of TCS Fresher Hiring

Rediff.com2 Mar 2026

'A prime hire can have a salary as high as Rs 11 lakh at the entry level and above.'

IndiGo restores 2,200 flights; CEO says 'worst is behind us'

IndiGo restores 2,200 flights; CEO says 'worst is behind us'

Rediff.com18 Dec 2025

IndiGo's CEO, Pieter Elbers, announced that the airline has stabilized operations after recent disruptions, focusing on resilience, root-cause analysis, and rebuilding. The airline had to cancel hundreds of flights due to planning issues linked to new pilot duty rules, crew shortages, winter weather and operational bottlenecks.

Air India tickets to get costlier as airline levies fuel surcharge

Air India tickets to get costlier as airline levies fuel surcharge

Rediff.com11 Mar 2026

Air India and Air India Express are introducing a fuel surcharge on domestic and international flights due to rising jet fuel prices, impacting travel costs for passengers.

Claude AI Experiences Another Outage

Claude AI Experiences Another Outage

Rediff.com3 Mar 2026

Anthropic's Claude AI chatbot experienced a second outage within 24 hours, impacting users in various regions. The disruption follows a previous outage and comes amid scrutiny over the AI's capabilities and potential uses.

Infosys partners with Anthropic for AI solutions

Infosys partners with Anthropic for AI solutions

Rediff.com17 Feb 2026

Infosys on Tuesday announced a strategic collaboration with American artificial intelligence company Anthropic to develop and deploy advanced enterprise AI solutions for companies across telecommunications, financial services, manufacturing, and software development.

India's EV Transition On Right Track, But Miles To Go

India's EV Transition On Right Track, But Miles To Go

Rediff.com27 Feb 2026

Government schemes such as the PM E-Drive initiative, with allocations of around Rs 2,000 crore for charging points deployment, are helping accelerate rollout

Trump Won't Decide What Happens Next In The War

Trump Won't Decide What Happens Next In The War

Rediff.com2 Apr 2026

'The next two to three weeks will not be decided in Washington.' 'They will be decided in Tehran, in whatever calculation Iran makes about the costs of continued resistance against the costs of appearing to have yielded.'

India Adopts Balanced AI Regulatory Approach

India Adopts Balanced AI Regulatory Approach

Rediff.com3 Mar 2026

An Indian AI Research Organisation official says India has adopted a balanced and pragmatic approach to AI regulation, avoiding the extremes of the US and EU models.

Coming Soon! Simplified Bank Customer Claim Rules

Coming Soon! Simplified Bank Customer Claim Rules

Rediff.com7 Aug 2025

The move is aimed at making settlement of claims or return of articles from a locker smooth for relatives after the death of a customer.

AI push: Tax break for global cloud firms using Indian data centres

AI push: Tax break for global cloud firms using Indian data centres

Rediff.com1 Feb 2026

The Union Budget on Sunday proposed a tax holiday till 2047 for foreign companies that provide cloud services to customers globally using data centres located in India, signalling the government's push to make the country a major hub for AI and digital infrastructure.

LPG Shortage Triggers Small Business Crisis

LPG Shortage Triggers Small Business Crisis

Rediff.com14 Mar 2026

'Why are the political leaders saying everything is normal?'

AI push: Tax break for global cloud firms using Indian data centres

AI push: Tax break for global cloud firms using Indian data centres

Rediff.com1 Feb 2026

The Union Budget on Sunday proposed a tax holiday till 2047 for foreign companies that provide cloud services to customers globally using data centres located in India, signalling the government's push to make the country a major hub for AI and digital infrastructure.

Wedding Planner Devanshi Patel Reveals Crazy Wedding Requests

Wedding Planner Devanshi Patel Reveals Crazy Wedding Requests

Rediff.com20 Mar 2026

From 20 hours of non-stop celebrations to a 12-day wedding event in Ahmedabad featuring over 300 artistes, Devanshi Patel of Shreem Events tells us how she has handled challenging wedding demands.

Airtel's Net Profit Plunges in Q3 2025

Airtel's Net Profit Plunges in Q3 2025

Rediff.com5 Feb 2026

Bharti Airtel reported a significant drop in consolidated net profit for the third quarter ended December 2025, citing increased network operating costs and statutory fees.

'The first priority is to ensure seamless customer service without any disruption'

'The first priority is to ensure seamless customer service without any disruption'

Rediff.com17 Jul 2023

'We created war rooms -- from an IT perspective and also a customer war room -- to address any challenges that come up.'

Kerala court sentences TN native to 30 yrs imprisonment for sexual assault of girl

Kerala court sentences TN native to 30 yrs imprisonment for sexual assault of girl

Rediff.com27 Feb 2026

A Kerala court has sentenced 25-year-old Muhammad Riyas to 30 years in prison for the sexual assault of a 16-year-old girl in a Tiruppur theater. Convicted under the POCSO Act and IPC, the accused lured the victim with a false job promise. Read more on the verdict and the court's compensation order.

Swift Launches New System for Faster, Cheaper International Payments

Swift Launches New System for Faster, Cheaper International Payments

Rediff.com5 Mar 2026

Swift and global banks are launching a new system to make international payments faster and cheaper for small businesses and consumers, starting with major global markets.

Poor customer service: India loses Rs 11,640 cr/yr

Poor customer service: India loses Rs 11,640 cr/yr

Rediff.com13 Aug 2009

India pays a higher cost of poor customer service compared to New Zealand and Australia that were also part of the survey. The three countries put together lose Rs 28,000 crore ($5.6 billion) in revenue, the survey sponsored by GenesysTelecom Labs, part of Alcatel-Lucent company, said.

Bengaluru Police Nab Interstate Drug Peddlers with Rs 11.5 Crore Worth of Narcotics

Bengaluru Police Nab Interstate Drug Peddlers with Rs 11.5 Crore Worth of Narcotics

Rediff.com3 Mar 2026

Bengaluru police have arrested two alleged interstate drug peddlers, including a woman, and seized narcotics worth Rs 11.50 crore. The operation uncovered a network distributing drugs sourced from Thailand, along with other seizures of Ganja and Hashish Oil.

Gulf War: US, Israel Didn't Expect This To Happen

Gulf War: US, Israel Didn't Expect This To Happen

Rediff.com27 Mar 2026

The United States, which entered this war in expectation of a short, sharp win along the Venezuela model, is now preparing for deeper involvement in a conflict it does not fully control, without the allies it typically relies on, against an adversary that is not behaving as expected, in a global environment that is already absorbing economic shock. Prem Panicker continues his must read daily blog on the Gulf War.

Amit Shah launches India's first co-operative ride app Bharat Taxi

Amit Shah launches India's first co-operative ride app Bharat Taxi

Rediff.com5 Feb 2026

Addressing an event after launching the service, Shah said the rival ride-hailing platforms have reduced commission and are offering many other incentives, including free rides to customers, seeing the success of Bharat Taxi during the pilot operation.

Highlights of Union Budget 2026-27

Highlights of Union Budget 2026-27

Rediff.com1 Feb 2026

Highlights of Union Budget 2026-27

No need to panic, enough LPG supply for homes, says govt

No need to panic, enough LPG supply for homes, says govt

Rediff.com13 Mar 2026

The government has assured citizens that there is no need to panic book LPG cylinders, as uninterrupted supply to households is being ensured despite the ongoing conflict in West Asia.